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Use SyncTV

To start a synchronized playback session, begin with “Create and Join Rooms”. Account, playback, chat, media, notifications, and troubleshooting each have their own page.

ObjectWhere users see itCommon symptoms
AccountSign-in, personal settings, notifications, security checksLogin failure, unavailable 2FA, unverified email
RoomRoom list, room entry points, playback pageCannot join, password required, waiting for review
PlaylistMedia queue inside a roomMedia missing, cannot add, order changed
Current playbackPlayer and sync stateOut of sync, switch failed, URL expired
ChatRoom sidebarCannot send, messages not syncing, chat disabled
ProviderMedia source and playback originExpired credentials, unsupported direct headers, slow proxy

For the product model, see Rooms, Playback Model, and Permissions Model.